Never Leave a Customer Waiting
Answer routine questions in seconds, take useful action across your systems, and hand complex cases to your team with the full conversation attached.
Where Time and Customers Slip Away
After hours is half your day.
Customers message in the evening and at weekends, then buy from whoever replies first. An empty inbox overnight quietly sends enquiries somewhere else.
The same ten questions, on repeat.
Delivery times, returns, pricing and โis it in stock?โ questions soak up the hours your team could give to customers who genuinely need a person.
Context gets lost on handover.
When a customer has to repeat their story to a second person, it feels like starting over. Notes scattered across five places arenโt a customer record.
Instant Answers, Useful Action And A Person When It Matters
OttBot handles the routine part of a conversation immediately. It checks approved knowledge and customer context, follows your workflow and recognises when the case needs human judgement.
- Respond immediately without pretending every case is simple
- Use your approved answers, policies and service rules
- Take connected actions instead of only sending text
- Escalate exceptions with the conversation already summarised
โ OttBot checked the order, answered immediately and handed the exception to a person with full context.
From Customer Question To Resolved Outcome
One connected process keeps answers consistent and people in control.
Question received
Across a supported channel
Intent understood
What does the customer need?
Knowledge checked
Approved answers and records
Action completed
Workflow and system update
Human when needed
Full context handed over
The Conversations Customer Service Teams Handle Every Day
Order and delivery updates
Check status, explain delays and share the approved next step without making customers wait.
Returns and refund questions
Explain policies, collect the necessary details and route exceptions to the right person.
Appointments and bookings
Confirm availability, reschedule appointments and send useful reminders automatically.
Product and service availability
Answer common questions using current, approved business information.
Account and billing enquiries
Identify the request, gather context and escalate sensitive account issues securely.
Complaints and technical support
Triage urgency, capture evidence and hand complex cases to a specialist with a clear summary.
The OttBot Products Behind Better Support
Start with the capability you need now and connect more as your service operation grows.
OttBot Connect
Conversations and human handoff
Answers across supported messaging channels and gives your team the complete conversation when they step in.
Explore OttBot Connect โBUOttBot Build
Service workflows and actions
Collects details, applies your rules, updates connected tools and triggers proactive customer messages.
Explore OttBot Build โDAOttBot Data
One connected customer record
Keeps contact details, conversation history and workflow activity together instead of scattered across inboxes.
Explore OttBot Data โVIOttBot Vision
Answers from documents and video
Makes approved guides, demonstrations and training recordings easier to search and use as support knowledge.
Explore OttBot Vision โVOOttBot Voice (Coming soon)
Telephone support
Answers, qualifies and routes inbound calls, with automated follow-up when appropriate.
Explore OttBot Voice โMeet Your Customers Where They Already Are
Your customers get in touch on WhatsApp, Instagram, Messenger, SMS and your website, often all at once, and rarely between nine and five. OttBot answers every one of them from a single place, so nothing slips through the cracks and every reply still sounds like you.
Connect The Tools Your Team Already Uses
A good answer is only half the job. OttBot plugs into the everyday tools your team already relies on, your calendar, your CRM, your payment and email systems, so a single conversation can book the slot, update the record, take the payment or send the follow-up, with no copying and pasting between apps. New connections are added all the time, and if you need one we donโt have yet, we can build it.
Better Service For Customers And Teams
Faster first responses
Customers receive an immediate, useful acknowledgement instead of waiting in a queue.
Fewer repetitive tickets
Routine questions are resolved consistently, freeing people for cases that need judgement.
More out-of-hours coverage
Customers can get help in the evening, at weekends and across time zones.
Better human conversations
Agents join with the history and context already attached, so customers do not repeat themselves.
Serve Customers In Their Own Language
OttBot holds natural conversations in more than one language, so you can look after customers across borders without hiring a separate team for each one. Available today:
More languages are on the way. If you need one that isnโt here yet, just ask and weโll add it.
Customer Service FAQs
Can OttBot answer questions using our own information?
Yes. OttBot can use your approved FAQs, policies, guides, product information and other business knowledge to provide consistent answers. OttBot Vision can also turn product demonstrations and training videos into searchable knowledge.
What happens when OttBot cannot answer a question?
You decide the rules. OttBot can ask a clarifying question, collect the information your team needs, or hand the conversation to the right person. The customer does not have to start again because the conversation and relevant customer context travel with the handoff.
Can customers still speak to a real person?
Absolutely. OttBot is designed to resolve routine requests and support your team, not block access to people. Urgent, sensitive, unusual or high-value cases can be escalated immediately, and customers can be offered a human handoff whenever your service policy requires it.
Which customer service channels does OttBot support?
OttBot Connect brings customer conversations together across supported channels including website chat, WhatsApp, Instagram, Messenger, SMS and email. Your team can manage conversations more consistently without switching between disconnected inboxes.
Can OttBot update our CRM, booking or payment systems?
Yes. Workflows built in OttBot Build can collect information and trigger connected actions such as updating a customer record, booking an appointment, sending an email or passing a request to another system. Available integrations depend on the tools in your setup.
How does OttBot protect customer information?
OttBot is designed with controlled access, tenant separation, approved knowledge sources and clear human oversight. The exact controls and data flow are mapped during setup so automation follows your policies and only uses the information required for the task.
Can OttBot support customers in different languages?
Yes. OttBot can hold natural conversations in multiple supported languages, helping teams provide more consistent service across markets and time zones. Complex cases can still be escalated to the appropriate person.
How quickly can a customer service team get started?
Most teams begin with one high-volume use case, such as FAQs, order updates, appointment changes or enquiry triage. Starting with a focused workflow makes it easier to test the answers, handoff rules and integrations before expanding to more channels and processes.
Put OttBot To Work For Customer Service
Start with one high-volume support journey and expand when you are ready.