AI automation for service businesses
Turn more enquiries into booked work, respond while your team is busy, and automate the follow-up surrounding every customer job.
Good Work Should Not Be Lost To Slow Follow-Up
Service businesses do their best work away from the inbox. OttBot keeps customer communication moving while your team focuses on delivering the service.
Enquiries arrive while you are working
Calls and messages come in while your team is with a customer, travelling or completing a job. Slow replies allow good opportunities to go elsewhere.
Too much time goes into administration
The same qualification questions, appointment messages and reminders are typed repeatedly instead of handled consistently.
Quotes go quiet without follow-up
A strong enquiry can disappear simply because nobody had time to check in, answer an objection or make the next step clear.
Customer context is scattered
Messages, notes, appointments and quote history sit in different tools, making every handoff slower and less personal.
Respond, Qualify And Book Without Living In Your Inbox
OttBot asks the questions your team needs, checks the workflow and guides the customer towards the appropriate next step. When judgement or a personal conversation is needed, your team receives the full context.
- Capture the service, location, urgency and preferred date
- Answer approved questions about pricing, availability and process
- Book, route or prepare the enquiry for a quote
- Escalate exceptions and high-value opportunities to a person
β OttBot captured the job, checked urgency and prepared the correct next step.
How OttBot Supports The Complete Service Journey
Enquiry captured
Website, messaging, email or social
Need qualified
Service, location, timing and urgency
Customer recorded
One history for every interaction
Next step completed
Book, quote, pay or route
Follow-up automated
Remind, review and rebook
Service Businesses OttBot Can Support
The workflow changes to fit your service, whether customers book a time, request a quote or need an urgent response.
Trades and home services
Plumbers, electricians, builders, decorators, landscapers and repair teams that need to qualify and schedule work quickly.
Property and maintenance
Facilities, property management, maintenance and inspection teams handling recurring requests and urgent issues.
Cleaning and field services
Domestic, commercial and specialist teams coordinating locations, access, timing and repeat visits.
Salons, beauty and wellbeing
Appointment-based businesses managing availability, reminders, service questions and repeat bookings.
Automotive services
Garages, mobile technicians, valeting and repair services collecting vehicle details and arranging appointments.
Consultants and professional services
Advisers, agencies, accountants and specialists qualifying enquiries before the right person steps in.
Health and care appointments
Providers handling non-clinical questions, appointment administration and carefully controlled escalation.
Training and specialist providers
Businesses selling sessions, assessments, installations or other expertise-led services.
How Each OttBot Product Solves A Service Problem
Start with the capability you need now, then connect more products as your customer journey grows.
OttBot Connect
Capture and respond
Answers enquiries across supported channels, keeps the conversation moving and hands exceptions to a person.
Explore OttBot Connect βBUOttBot Build
Qualify, book and follow up
Designs the workflow that asks the right questions, branches on answers and completes the next action.
Explore OttBot Build βDAOttBot Data
Keep one customer record
Stores customer details, preferences and workflow history so context is not lost between people or tools.
Explore OttBot Data βVIOttBot Vision
Turn expertise into answers
Makes service guides, demonstrations and training videos searchable for customers and staff.
Explore OttBot Vision βVOOttBot Voice (Coming soon)
Handle phone enquiries
Extends qualification, routing and follow-up to inbound and outbound calls.
Explore OttBot Voice βMeet Your Customers Where They Already Are
Your customers get in touch on WhatsApp, Instagram, Messenger, SMS and your website, often all at once, and rarely between nine and five. OttBot answers every one of them from a single place, so nothing slips through the cracks and every reply still sounds like you.
Connect The Tools Your Team Already Uses
A good answer is only half the job. OttBot plugs into the everyday tools your team already relies on, your calendar, your CRM, your payment and email systems, so a single conversation can book the slot, update the record, take the payment or send the follow-up, with no copying and pasting between apps. New connections are added all the time, and if you need one we donβt have yet, we can build it.
More Booked Work, Less Manual Chasing
More enquiries become work
Fast, useful replies keep customers engaged while their need is immediate.
Less repetitive administration
Qualification, reminders and common updates run consistently without constant typing.
Fewer missed appointments
Timely confirmation and reminder workflows help customers know what happens next.
More quotes receive follow-up
Every suitable opportunity gets a planned next step instead of relying on memory.
OttBot For Service Businesses FAQs
What types of service businesses can use OttBot?
OttBot can support trades, home services, maintenance companies, cleaning businesses, salons, wellbeing providers, consultants, professional services, automotive services and other appointment or job-based businesses. The workflow is configured around how your business qualifies, books and supports customers.
Can OttBot qualify a new enquiry before my team responds?
Yes. OttBot can ask approved questions such as service type, location, urgency, budget range and preferred date. It can then route the enquiry, create or update the customer record, and give your team a useful summary.
Can OttBot book or reschedule appointments?
Yes. A workflow can check the connected scheduling process, collect the necessary details, offer appropriate slots and send confirmations or reminders. Your team stays in control of availability rules and exceptions.
Can OttBot follow up quotes automatically?
Yes. OttBot Build can trigger polite follow-up based on your timing and customer status, answer common questions, and notify a person when the customer is ready to proceed or needs a revised quote.
Will customers still be able to speak to someone?
Absolutely. OttBot handles routine questions and information gathering, then hands complex, sensitive, urgent or high-value conversations to your team with the history and customer details attached.
Which OttBot products should a service business start with?
Most service businesses start with OttBot Connect for enquiries and conversations, OttBot Build for qualification, booking and follow-up workflows, and OttBot Data for a connected customer record. OttBot Vision can add searchable knowledge from guides and videos, while OttBot Voice will extend support to phone calls when available.
Can OttBot work with the tools we already use?
OttBot workflows can connect with supported calendars, CRM, email, payment and other business tools. The exact integration plan depends on your current systems and the actions you want each conversation to complete.
Put OttBot To Work In Your Service Business
Start with one enquiry, booking or follow-up journey and expand when you are ready.